Refund Policy

Scope

This policy applies to all purchases made through herlifeatelier.com, including:

• Workbooks & digital guides — downloadable PDF resources purchased as a one-time payment.
• Self-study courses — each consisting of a course book plus a workbook, delivered as an immediate digital download (treated the same as a workbook: a one-time purchase with no ongoing commitment).
• Her Edit — our recurring blog subscription (€9 per month or €74 per year).

Because all products are digital, the rules below differ slightly between one-time purchases and the recurring subscription.

Withdrawal vs. voluntary refund

There is an important difference between two things:

• The statutory right of withdrawal is your legal right to cancel certain purchases within the period set by law. The full conditions are described on our Right of Withdrawal page.
• A voluntary refund is any refund offered at our discretion, beyond what the law requires. This Refund Policy describes when such refunds may apply.

In short: your legal rights always apply first. This page explains what happens beyond them.

Digital products & instant access

Our workbooks, guides and self-study courses are digital products delivered immediately after purchase. At checkout, you are asked to actively confirm that you want access to begin straight away and that, by doing so, you acknowledge the loss of your right of withdrawal once the download or access has started.

This means that, as a general rule, completed digital one-time purchases cannot be refunded once you have received the download or access. This is standard for digital products and is the basis on which they are offered at their stated price.

The exception is a faulty or non-functioning download — see Section 05.

Her Edit subscription

Her Edit is a recurring subscription that renews automatically — monthly (€9) or yearly (€74) — until you cancel.

• You can cancel at any time from your account. Cancellation stops future renewals.
• After cancellation, you keep full access until the end of the period you have already paid for.
• We do not offer pro-rated refunds for the remaining part of a billing period once it has started.

If a payment is taken in error — for example, a charge after you cancelled, or a duplicate charge — please contact us and we will put it right.

Faulty files or broken access

If something goes wrong on our side, we will always make it right. This applies if:

• your download link does not work or has expired before you could use it;
• the file is corrupted, incomplete, or cannot be opened;
• you received the wrong product;
• you cannot access content you have paid for.

In these cases, simply contact us. We will first try to fix the problem quickly — usually by sending a fresh download link or a working file. If we are unable to provide a functioning product, you are entitled to a full refund.

How to request a refund

To request a refund or report a problem, email us at info@herlifeatelier.com with the following:

The more detail you can give us about a faulty download, the faster we can help.

Processing time & payment method

We aim to respond to every request within a few business days. Where a refund is approved, it is issued to the original payment method used for the purchase — via Stripe, PayPal or your credit card provider.

Once a refund is processed on our side, the time it takes to appear in your account depends on your bank or payment provider, and is outside our control. This is typically a few business days.